Privacy Policy
Petoony (“Company”, “we”, “us” or “our”) is committed to protecting the privacy of visitors to our website located at petoony.com (the “Site”). This Privacy Policy (“Policy”) explains how we may collect, use, and share information gathered from you as you visit the Site, and is a binding agreement between you and the Company. If you do not agree to the terms of this Policy, you must immediately cease your use of the Site. We may update this Policy from time to time, and your use of the Site constitutes your express acceptance to the terms of the then-posted version of this Policy.
What information do we collect?
We collect information so that we can provide the best possible experience when you utilize our Services. Much of what you likely consider personal data is collected directly from you when you:
(1) create an account or purchase any of our Services (ex: billing information, including name, address, credit card number, government identification);
(2) request assistance from our award-winning customer support team (ex: phone number);
(3) complete contact forms or request newsletters or other information from us (ex: email); or
(4) participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.
However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:
Account related information is collected in association with your use of our Services, such as account number, purchases, when products renew or expire, information requests, and customer service requests and notes or details explaining what you asked for and how we responded.
Cookies and similar technologies on our websites and our mobile applications allow us to track your browsing behavior, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyze and improve the performance of our Services. We may also collect your location (IP address) so that we can personalize our Services.
Data about Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.
Supplemented Data may be received about you from other sources, including publicly available databases or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand and analyze the accuracy of our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
Use of Information
We use your Personal Information for the purpose for which you submitted it (for example, to order and receive products from our Site). We may also use your information to communicate with you about your orders and account and provide you with customer support when needed. This may require us to provide your information to third parties including our partner boutiques from whom you are purchasing your product and our delivery partners. Other purposes for which we use Personal Information are marketing purposes, Site administration and optimization, and fraud detection and prevention. We may also use Personal Information to protect the security of the Site and its systems, to investigate and respond to any suspected breaches of the Site or its systems, and to cooperate as we deem reasonable with legal requests and proceedings.
We may use Anonymous Data for any purpose we deem appropriate, including without limitation to maintain and improve the Site and our current and future products and services.
Sharing of Information
We may share Personal Information with our affiliates. We may also share Personal Information with third parties: (i) in connection with a court order, subpoena, government investigation, or when otherwise required by law; (ii) in the event of a corporate sale, merger, acquisition, or similar event; or (iii) in connection with their services regarding the operation, maintenance, or improvement of the Site on our behalf. We will not sell or share any Personal Information to third parties except as set forth in this Policy. We may share Anonymous Data to third parties for any purpose we deem appropriate.
How you can access, update or delete your data.
To easily access, view, update, delete or port your personal data (where available), or to update your subscription preferences, please sign into your Account and visit "My Account".
If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.
If you have any concerns about the security or retention of your personal data, or if you wish to request its removal from our database, you can contact us at support@petoony.com.
Options
If at any time you wish to opt-out of future newsletters or other promotional emails, you may click the “unsubscribe” link in the email or otherwise contact us at support@petoony.com. It may take up to 10 business days before you stop receiving promotional emails. This opt-out does not apply to operational communications, for example, order confirmation emails.
Information about Children
This Site is not directed to children under 13. We do not knowingly collect or solicit Personal Information from children under 13 on the Site. If you are under 13, please do not attempt to register an account or send any information about yourself to us. If we discover that we have collected Personal Information from children under 13, we will take commercially reasonable measures to promptly delete such information from our systems. If you are younger than age 18, you may use the Site only with the permission and involvement of your parent or guardian. If a parent or guardian becomes aware of his or her child has provided us with personal information without their consent, please contact us :
Service Email: support@petoony.com
What information do we collect?
We collect information so that we can provide the best possible experience when you utilize our Services. Much of what you likely consider personal data is collected directly from you when you:
(1) create an account or purchase any of our Services (ex: billing information, including name, address, credit card number, government identification);
(2) request assistance from our award-winning customer support team (ex: phone number);
(3) complete contact forms or request newsletters or other information from us (ex: email); or
(4) participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.
However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:
Account related information is collected in association with your use of our Services, such as account number, purchases, when products renew or expire, information requests, and customer service requests and notes or details explaining what you asked for and how we responded.
Cookies and similar technologies on our websites and our mobile applications allow us to track your browsing behavior, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyze and improve the performance of our Services. We may also collect your location (IP address) so that we can personalize our Services.
Data about Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.
Supplemented Data may be received about you from other sources, including publicly available databases or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand and analyze the accuracy of our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
Use of Information
We use your Personal Information for the purpose for which you submitted it (for example, to order and receive products from our Site). We may also use your information to communicate with you about your orders and account and provide you with customer support when needed. This may require us to provide your information to third parties including our partner boutiques from whom you are purchasing your product and our delivery partners. Other purposes for which we use Personal Information are marketing purposes, Site administration and optimization, and fraud detection and prevention. We may also use Personal Information to protect the security of the Site and its systems, to investigate and respond to any suspected breaches of the Site or its systems, and to cooperate as we deem reasonable with legal requests and proceedings.
We may use Anonymous Data for any purpose we deem appropriate, including without limitation to maintain and improve the Site and our current and future products and services.
Sharing of Information
We may share Personal Information with our affiliates. We may also share Personal Information with third parties: (i) in connection with a court order, subpoena, government investigation, or when otherwise required by law; (ii) in the event of a corporate sale, merger, acquisition, or similar event; or (iii) in connection with their services regarding the operation, maintenance, or improvement of the Site on our behalf. We will not sell or share any Personal Information to third parties except as set forth in this Policy. We may share Anonymous Data to third parties for any purpose we deem appropriate.
How you can access, update or delete your data.
To easily access, view, update, delete or port your personal data (where available), or to update your subscription preferences, please sign into your Account and visit "My Account".
If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.
If you have any concerns about the security or retention of your personal data, or if you wish to request its removal from our database, you can contact us at support@petoony.com.
Options
If at any time you wish to opt-out of future newsletters or other promotional emails, you may click the “unsubscribe” link in the email or otherwise contact us at support@petoony.com. It may take up to 10 business days before you stop receiving promotional emails. This opt-out does not apply to operational communications, for example, order confirmation emails.
Information about Children
This Site is not directed to children under 13. We do not knowingly collect or solicit Personal Information from children under 13 on the Site. If you are under 13, please do not attempt to register an account or send any information about yourself to us. If we discover that we have collected Personal Information from children under 13, we will take commercially reasonable measures to promptly delete such information from our systems. If you are younger than age 18, you may use the Site only with the permission and involvement of your parent or guardian. If a parent or guardian becomes aware of his or her child has provided us with personal information without their consent, please contact us :
Service Email: support@petoony.com